LotZoom Terms of Service.

Welcome to LotZoom ("LotZoom," "we," "us," or "our"). These Terms govern your access to and use of the LotZoom mobile application, website, and all related features, tools, and services (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise accessing or using the Service, you enter into a binding agreement with LotZoom under these Terms. You also agree to our Privacy Policy, which is incorporated into these Terms by reference.

We may update these Terms from time to time. If we make material changes — meaning changes that affect your rights, obligations, or the way your data is used — we will update the "Effective Date" at the top of this page and may notify you by email or through the Service. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of those changes.

To use the Service, you must:

1. Be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher)
2. Have the legal capacity to enter into a binding agreement
3. Provide accurate, current, and complete registration information

The Service is not directed at anyone under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us immediately at support@lotzoom.com.

1. Account Creation. Certain features of the Service require you to create an account. You agree to provide truthful, accurate, and complete information during registration and to keep that information up to date.
2. Account Security. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us immediately at support@lotzoom.com if you suspect any unauthorized access to or use of your account.
3. Account Responsibility. You are solely responsible for all content you upload, all actions taken through your account, and all consequences of those actions — whether authorized by you or not.
4. Single Account. Each person or business entity may maintain one account. We reserve the right to merge or terminate duplicate accounts.

Subject to your compliance with these Terms, LotZoom grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal and professional purposes. This includes using AI-generated portraits, listing videos, and other outputs in your real estate marketing, social media, and business materials.

This license does not include the right to:

1. Sublicense, resell, or redistribute the Service or any underlying technology (this does not restrict your right to share AI-generated portraits and videos with your brokerage, team, franchise, print vendors, and other business partners for use in connection with your real estate business — those rights are described under "AI-Generated Content" below)
2. Access the Service for the purpose of building a competitive product or service
3. Use automated means (bots, scrapers, spiders) to access the Service except as explicitly permitted

1. Ownership. You retain ownership of all photos, text, property data, and other content you upload to or create within the Service ("User Content").
2. License to LotZoom. By uploading or submitting User Content, you grant LotZoom a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, display, reproduce, and use your User Content as necessary to provide, maintain, and improve the Service. This includes transmitting your User Content to third-party AI providers for the purpose of generating outputs you request (such as portraits and listing videos).
3. Representations. You represent and warrant that you own or have the necessary rights and permissions to upload your User Content and to grant the license described above, and that your User Content does not violate any third party's rights, including intellectual property, privacy, or publicity rights.
4. Removal. You may delete your User Content through the Service at any time. When you delete User Content, we will remove it from our active systems within a commercially reasonable timeframe, subject to backups and legal retention requirements.

The Service uses artificial intelligence to generate content including professional portraits, listing videos, assistant responses, and property analysis. This section describes your rights and responsibilities regarding AI-generated outputs.

1. AI Disclosure. All portraits, listing videos, conversational responses, property observations, and other outputs generated through the Service are produced by artificial intelligence technology, including third-party AI providers.
2. No Guarantee of Accuracy. AI-generated content is provided on an "as is" basis. AI outputs may contain errors, artifacts, inaccuracies, or visual imperfections. Specifically:
   1. AI-generated portraits may not perfectly represent your actual likeness, appearance, or features
   2. AI-generated listing videos may contain visual inconsistencies or inaccurate property representations
   3. AI assistant responses may include incorrect or incomplete information about home maintenance, property management, or other topics
   4. AI property observations based on camera or LiDAR data may misidentify rooms, appliances, fixtures, or other items
3. Your Responsibility to Review. You are solely responsible for reviewing, verifying, and approving all AI-generated content before using, publishing, or distributing it. LotZoom does not review AI-generated outputs for accuracy before delivering them to you.
4. License to Use AI Outputs. Subject to these Terms, LotZoom grants you a non-exclusive, worldwide, royalty-free license to use AI-generated outputs created through your account for any lawful personal and professional purpose, including real estate marketing, social media publishing, MLS listings, print materials, yard signs, business cards, and brokerage or team marketing materials. You do not need to credit LotZoom when using AI-generated outputs.
   1. Authorized Business Use. You may provide AI-generated portraits and other outputs to your employing or affiliated real estate brokerage, team, franchise, or professional association (each, an "Authorized Business Affiliate") for use in connection with your professional activities, including on brokerage websites, office materials, marketing collateral, yard signs, and business cards. Your Authorized Business Affiliates may display and reproduce these outputs solely in connection with your professional relationship with them.
   2. Limitations. The rights granted to Authorized Business Affiliates are non-transferable and non-sublicensable. An Authorized Business Affiliate may not license, sell, or distribute your AI-generated outputs to any third party, use them for any purpose unrelated to your professional activities, or continue using them after your professional relationship with that affiliate ends.
   3. Your Responsibility. You are responsible for ensuring that your Authorized Business Affiliates comply with these Terms.
5. LotZoom's Rights to AI Outputs. LotZoom retains the right to use AI-generated outputs (in de-identified or aggregated form where appropriate) for platform improvement, quality assurance, service analytics, and display of sample outputs on the Service.
6. Prohibited Uses of AI Content. You must not use AI-generated content to:
   1. Deceive, defraud, or materially misrepresent any person, property, or transaction
   2. Create false or misleading real estate listings
   3. Violate federal, state, or local fair housing laws, including the Fair Housing Act
   4. Impersonate another person or misrepresent your identity
   5. Generate content that is defamatory, obscene, or that violates any person's rights
7. No Professional Advice. AI assistant responses and property analysis do not constitute professional real estate, legal, financial, home inspection, or construction advice. Always consult qualified professionals before making decisions based on AI-generated information.
8. Regeneration Requests. If you are not satisfied with the visual quality of an AI-generated video, you may submit a regeneration request through the Service. LotZoom may, in its sole discretion, regenerate the video at no additional credit cost. Regeneration requests do not guarantee a different or improved result. This regeneration option is a discretionary commercial courtesy and does not constitute a warranty, guarantee, or service level commitment of any kind. All AI-generated content, including regenerated content, is provided "as is" without warranties of any kind.

1. Subscription Plans. The Service offers subscription tiers (including a free tier) with varying features and usage limits. Paid subscriptions are billed on a monthly or yearly basis, depending on the plan you select.
2. Auto-Renewal. Paid subscriptions automatically renew at the end of each billing period (monthly or yearly) at the then-current price, unless you cancel before the renewal date. You authorize us to charge your payment method on file for each renewal period. We will send you a reminder before annual renewals in accordance with applicable law.
3. How to Cancel. You may cancel your subscription at any time through your account settings within the app or by contacting us at support@lotzoom.com. Cancellation takes effect at the end of your current billing period ("Paid Period"). You will retain access to paid features and may continue to use your Subscription Credits through the end of the Paid Period plus the 90-day Grace Period. Cancellation does not automatically trigger a refund — if you cancel mid-period, you retain access through the end of that Paid Period but will not receive a refund for the remaining days unless you explicitly request one.
4. Subscription Refunds. We do not offer prorated refunds for partial subscription periods. If you cancel mid-period, you retain access through the end of that Paid Period but will not receive a refund for the remaining days. If you wish to request a refund of your current-period subscription fee, you may do so by contacting support@lotzoom.com. If we issue a refund, all Subscription Credits associated with that payment expire immediately — you cannot receive both a refund and keep the credits funded by that payment.
5. Nature of Credits. The Service uses two types of credits:
   1. Subscription Credits are allocated as a feature of your paid subscription at the start of each billing period (monthly plans) or at the start of your subscription year (annual plans). Annual subscribers receive their full year of credits upfront so they can be used during the busiest season. Subscription Credits are not a separately purchased asset. Your right to use Subscription Credits exists only while the underlying subscription payment that funded them has been retained by LotZoom. Subscription Credits have no cash value, cannot be redeemed for cash, and cannot be transferred to another account.
   2. A La Carte Credits are purchased separately from subscriptions as one-time transactions.
6. Credit Consumption and Expiration.
   1. Consumption Order. When you use credits, the Service consumes Subscription Credits first (beginning with those closest to expiration), followed by A La Carte Credits.
   2. Subscription Credit Expiration. Unused Subscription Credits remain available for 90 days after the end of the billing period in which they were granted (the "Grace Period"). For monthly plans, this means each month's credits remain available for approximately four months from the date they were granted. For annual plans, your credits remain available for approximately 15 months from your subscription start date. After the Grace Period, any unused Subscription Credits expire. We will send you a reminder before any credits are set to expire.
   3. A La Carte Credit Expiration. A La Carte Credits do not expire and remain in your account until used.
7. Credit Expiration Upon Refund or Chargeback. If you receive a refund of a subscription payment — whether through a voluntary request, a chargeback, or a payment dispute — all Subscription Credits associated with that payment expire immediately upon processing. This applies regardless of whether any Subscription Credits from that allocation have been partially used. You may not receive both a refund and retain the credits funded by that payment.
8. A La Carte Credit Refunds. Unused A La Carte Credits may be refunded within 30 days of purchase by contacting support@lotzoom.com. A La Carte Credits that have been used to generate content are non-refundable. Once an A La Carte Credit pack has been partially consumed, the remaining credits in that pack are non-refundable.
9. First Listing Guarantee. If you are a first-time paid subscriber and are not satisfied with the Service for any reason, you may request a full refund of your first subscription payment within 30 days of your initial subscription purchase date. To request a refund, contact support@lotzoom.com. This guarantee applies once per person or business entity and only to your first paid subscription period. It does not apply to A La Carte Credit purchases, subsequent subscription renewals, or new subscriptions following a previous paid subscription. If a refund is issued under this guarantee, all Subscription Credits associated with that payment expire immediately — you cannot receive both a refund and keep the credits funded by that payment. We reserve the right to deny refund requests that demonstrate a pattern of abuse.
10. Tier Changes.
    1. Upgrades. If you upgrade to a higher subscription tier during a billing period, your existing unused Subscription Credits carry over and remain available through their original Grace Period. You will receive additional credits based on your new tier. Your subscription fee will be adjusted to the higher tier rate, prorated for the remainder of the current billing period.
    2. Downgrades. If you downgrade to a lower subscription tier (including the free tier), the change takes effect at the start of your next billing period. Subscription Credits earned under your previous tier remain available through their original Grace Period. At the start of your next billing period, you will receive credits (if any) at the rate of your new tier.
    3. No Credit Conversion. Credits are not converted, exchanged, or revalued when you change tiers.
11. Pricing Changes. We may change subscription prices or credit prices at any time. For active subscribers, price changes take effect at the start of the next billing period following at least 30 days' advance notice sent to the email address on your account. If you do not agree with a price change, you may cancel before it takes effect.
12. Payment Processing. All payments are processed by Stripe, a third-party payment processor. By making a purchase, you agree to Stripe's terms of service. LotZoom does not store your full payment card information on our servers.
13. Failed Payments. If a payment fails, we may retry the charge and/or suspend your access to paid features until payment is successfully processed.

You agree not to use the Service to:

1. Violate any applicable law, regulation, or third-party right, including fair housing laws, real estate licensing regulations, and MLS rules
2. Upload, transmit, or distribute content that is unlawful, defamatory, harassing, threatening, obscene, or otherwise objectionable
3. Submit false, fraudulent, or misleading information, including inaccurate property data or deceptive listing descriptions
4. Use AI-generated content to create misleading real estate listings or to misrepresent the condition, features, or characteristics of a property
5. Use AI-generated portraits or other content in a manner that violates the Fair Housing Act or any equivalent state or local fair housing law
6. Attempt to access, tamper with, or use non-public areas of the Service, our computer systems, or the systems of our providers
7. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service
8. Use automated means (bots, scrapers, crawlers) to access or collect data from the Service without our express written permission
9. Interfere with or disrupt the Service's infrastructure, including by imposing an unreasonable load on our systems
10. Upload malware, viruses, or other harmful code
11. Impersonate any person or entity, or falsely represent your affiliation with any person or entity
12. Use another user's account without their permission

We reserve the right to investigate and take appropriate action against anyone who, in our sole judgment, violates this section, including suspending or terminating their account and reporting them to law enforcement.

1. LotZoom Property. The Service, including all software, designs, text, graphics, logos, icons, images, audio, video, data compilations, and underlying technology, is owned by or licensed to LotZoom and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in the Service.
2. Trademarks. "LotZoom" and the LotZoom logo are trademarks of LotZoom. You may not use our trademarks without our prior written consent, except to the extent that AI-generated outputs (such as listing videos) include LotZoom branding as part of the standard output format.
3. Feedback. If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant LotZoom an unrestricted, irrevocable, perpetual, royalty-free license to use that Feedback for any purpose without obligation to you.

The Service integrates with and relies on third-party services, including AI image and video generation providers, speech-to-text and text-to-speech providers, social media platforms, payment processing (Stripe), authentication providers, and cloud storage providers.

LotZoom is not responsible for the availability, accuracy, or content of any third-party service. Your use of third-party services may be subject to those providers' own terms and privacy policies. We have no control over and assume no liability for any third-party service.

If a third-party service becomes unavailable or changes its terms in a way that affects the Service, LotZoom will use commercially reasonable efforts to find alternatives but does not guarantee uninterrupted availability of any feature that depends on third-party services.

LotZoom respects intellectual property rights and expects its users to do the same. If you believe that content on the Service infringes your copyright, you may submit a takedown notice to our designated DMCA agent.

1. Takedown Notice. To submit a DMCA takedown notice, send a written communication to support@lotzoom.com that includes:
   1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
   2. Identification of the copyrighted work claimed to have been infringed
   3. Identification of the material that is claimed to be infringing, with enough detail for us to locate it on the Service
   4. Your contact information (name, address, telephone number, and email address)
   5. A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
   6. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
2. Counter-Notice. If you believe that your content was removed by mistake or misidentification, you may submit a counter-notice to support@lotzoom.com that includes:
   1. Your physical or electronic signature
   2. Identification of the material that was removed and the location where it appeared before removal
   3. A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification
   4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal court in your district (or in Weber County, Utah, if you are outside the United States) and that you will accept service of process from the person who filed the original takedown notice
3. Repeat Infringers. We reserve the right to terminate the accounts of repeat infringers in appropriate circumstances.

1. Disclaimer of Warranties. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. LOTZOOM DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LOTZOOM DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT AI-GENERATED CONTENT WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR PURPOSE, OR THAT DEFECTS WILL BE CORRECTED.
2. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LOTZOOM, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF BUSINESS OPPORTUNITY, OR LOSS OF GOODWILL.
3. Aggregate Liability Cap. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOTZOOM'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF: (i) THE TOTAL AMOUNT YOU HAVE PAID TO LOTZOOM IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED DOLLARS ($100.00).
4. AI-Specific Disclaimer. Without limiting the above, LotZoom specifically disclaims any liability for damages arising from your reliance on, use of, or publication of AI-generated content, including but not limited to claims arising from inaccurate property representations in listing videos, portraits that do not accurately depict your appearance, or AI assistant recommendations that prove to be incorrect.
5. Applicability. Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, the above limitations will apply to the greatest extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless LotZoom and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

1. Your use of the Service or any activity under your account
2. Your User Content or any content you publish, distribute, or share using the Service
3. Your use or distribution of AI-generated content, including claims related to inaccurate portraits, misleading listing videos, or incorrect AI assistant responses
4. Your violation of these Terms
5. Your violation of any applicable law, regulation, or third-party right
6. Any dispute between you and a third party arising from content generated through the Service

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

1. Informal Resolution First. Before initiating any formal dispute resolution, you agree to contact us at support@lotzoom.com and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved without formal proceedings.
2. Binding Arbitration. If we cannot resolve a dispute informally, you and LotZoom agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved exclusively through final and binding individual arbitration, rather than in court, except as set forth below.
3. Arbitration Rules. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, or, if AAA is unavailable, by JAMS under its Streamlined Arbitration Rules. The seat of arbitration will be Weber County, Utah, but you may elect to participate by phone or video conference.
4. Arbitration Fees. If you initiate arbitration, LotZoom will pay all AAA or JAMS filing and administration fees beyond the initial filing fee that you would have paid to file a complaint in court. Each party will bear its own attorneys' fees unless the arbitrator determines that a claim was frivolous.
5. CLASS ACTION WAIVER. YOU AND LOTZOOM AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
6. Jury Trial Waiver. BY AGREEING TO ARBITRATION, YOU AND LOTZOOM EACH WAIVE THE RIGHT TO A JURY TRIAL.
7. Small Claims Exception. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.
8. Injunctive Relief Exception. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters related to intellectual property, unauthorized access, or unauthorized use of the Service.
9. Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to support@lotzoom.com within 30 days of first creating your account. Your opt-out notice must include your full name, account email address, and a clear statement that you wish to opt out of arbitration.
10. Governing Law. These Terms and any Disputes will be governed by the laws of the State of Utah, without regard to its conflict of law provisions. If you opt out of arbitration or if arbitration is found unenforceable, you consent to the exclusive jurisdiction of the state and federal courts located in Weber County, Utah.

1. By You. You may terminate your account at any time by deleting your account through the app settings or by contacting us at support@lotzoom.com. If you have an active paid subscription, termination will also cancel your subscription effective at the end of the current billing period.
2. By LotZoom. We may suspend or terminate your account or access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include violation of these Terms, fraudulent or illegal activity, extended periods of inactivity, or non-payment.
3. Effect of Termination. Upon termination, your license to use the Service immediately ends. However, AI-generated portraits and videos you have already created remain yours to use for any lawful personal and professional purpose — including real estate marketing, social media, MLS listings, and brokerage materials — even after your account is closed. Your unused Subscription Credits remain available for 90 days after the end of your last Paid Period (the Grace Period), after which they expire. Unused A La Carte Credits that were purchased within 30 days before termination may be refunded upon request to support@lotzoom.com within 30 days of termination. We will delete your User Content and AI-generated outputs from our active systems within a commercially reasonable timeframe, subject to backup retention cycles and legal obligations. You may request a copy of your data before or within 30 days after termination by contacting support@lotzoom.com.
4. Survival. Sections 5(b) (License to LotZoom), 6(e) (LotZoom's Rights to AI Outputs), 9 (Intellectual Property), 12 (Disclaimers and Limitation of Liability), 13 (Indemnification), 14 (Dispute Resolution and Arbitration), and 17 (General Provisions) survive termination.

We may modify these Terms at any time. For non-material changes (such as formatting corrections or clarifying existing language), we will post the updated Terms and update the "Effective Date" at the top of this page.

For material changes, we will update the "Effective Date" and may notify you by email or through the Service. Your continued use of the Service after the effective date of updated Terms constitutes acceptance.

1. Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed from these Terms. The remaining provisions will continue in full force and effect.
2. Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and LotZoom regarding the Service and supersede all prior or contemporaneous agreements, understandings, or representations.
3. Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
4. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. LotZoom may assign its rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.
5. No Agency. Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and LotZoom. You are an independent user of the Service.
6. Force Majeure. LotZoom will not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including natural disasters, pandemics, acts of government, internet or telecommunications failures, or third-party service disruptions.

If you have questions, concerns, or feedback about these Terms, please contact us: