LotZoom Privacy Policy.

When you create an account, we collect your name and email address, phone number (if you choose to provide it), and password (stored only as a cryptographic hash). If you sign in through a third-party provider (Google or TikTok), we receive your name, email address, profile photo URL, and a unique identifier from that provider.

To generate AI professional portraits, you upload selfie photographs of your face. These facial photographs are considered biometric data under applicable privacy laws. Here is what happens with your facial photographs:

1. Your photos are uploaded to our servers and stored securely.
2. Your photos are transmitted to third-party AI image generation providers for the purpose of generating professional portrait images.
3. We perform automated gender inference from your facial photographs to select appropriate portrait styles (for example, masculine or feminine presentation styles).
4. The AI image generation providers process your facial photographs to create new images that resemble your likeness in professional settings.
5. We retain your original facial photographs while your account is active or until you request deletion.
6. You may request deletion of your facial photographs at any time by contacting us at support@lotzoom.com. Upon receiving a verified deletion request, we will delete your facial photographs from our systems within 30 days.

We do not use your facial photographs for any purpose other than generating the portraits you requested, quality scoring of generated results, and providing related technical support.

Our home assistant feature uses your device's camera and, where available, LiDAR sensors to understand your property:

1. Camera images: The app captures photographs of rooms in your home, including automatic background captures while the assistant is active. These images are transmitted to AI language model providers for analysis, including detecting room types, identifying appliances and furniture, and assessing property conditions.
2. LiDAR spatial data: On supported devices, the app captures 3D spatial scans of rooms, recording dimensions, surface geometry, and the positions of detected objects.
3. Incidental capture: When you use the camera or LiDAR features, captures may incidentally include personal items, family photographs, or other private objects visible in the room. We process these captures solely for property analysis purposes.

Our AI assistant supports voice interaction. When you use the microphone feature, your speech is captured and streamed in real-time to third-party speech processing providers for transcription (speech-to-text). AI assistant responses may be delivered as synthesized speech through third-party text-to-speech providers. Voice and audio data is processed in real-time during your conversation session. We do not store raw audio recordings beyond the duration of the active session.

You may provide information about your property, including property address, home maintenance logs, DIY project records, professional service records, remodeling details, and property listing URLs for video generation.

When you use our AI assistant, we collect your text and voice conversations with the assistant, proposals generated by the assistant (such as maintenance recommendations), and your accept or reject decisions on those proposals.

When you make purchases (subscriptions or credit purchases), payment processing is handled by Stripe, our third-party payment processor. We collect and store your subscription plan and status, credit purchase and usage history, transaction records and amounts, and Stripe customer identifiers. We do not receive, process, or store your full credit card number, CVV, or other sensitive payment instrument details.

If you connect social media accounts for content publishing, we collect platform connection status for Instagram, Facebook, TikTok, X (formerly Twitter), LinkedIn, and YouTube, along with platform usernames, profile identifiers, and OAuth tokens managed through our social media publishing service provider. You may disconnect any social media account at any time through your account settings.

We automatically collect certain information when you use our Services, including IP address, device type and operating system, browser type, app version, pages and screens viewed, features used, session duration, and crash reports.

On our website, we use cookies and similar tracking technologies to maintain your authenticated session, remember your preferences, and understand how you interact with our website. Most web browsers allow you to control cookies through browser settings. Disabling cookies may prevent some website features from functioning properly.

Creating and managing your user account; generating AI professional portraits from your facial photographs; creating AI-powered listing videos from property photos and listing data; powering the AI home assistant including ambient capture analysis, voice interaction, and property recommendations; processing payments and managing your subscription and credit balances; publishing content to your connected social media accounts.

Transmitting your facial photographs to AI image generation providers for portrait creation; transmitting camera images and property data to AI language model providers for room analysis and listing video dialogue generation; streaming voice audio to speech processing providers for transcription and synthesis; scoring and ranking AI-generated content for quality.

Analyzing usage patterns in aggregate, identifying and fixing bugs, developing new features, and conducting internal analytics using aggregated and de-identified data.

Sending transactional messages (account confirmations, password resets, payment receipts), delivering push notifications, and sending optional marketing communications (you can unsubscribe at any time).

Complying with applicable laws and regulations, enforcing our Terms of Service, protecting the rights and safety of LotZoom and our users, and detecting and preventing fraud or security incidents.

1. Right to Know. You have the right to request that we disclose what personal information we have collected about you, the sources, the business purposes, and the categories of third parties with whom we share it.
2. Right to Delete. You have the right to request that we delete your personal information, subject to certain legal exceptions.
3. Right to Correct. You have the right to request that we correct inaccurate personal information.
4. Right to Opt-Out of Sale or Sharing. LotZoom does not sell your personal information. We share data with service providers only as necessary to provide our Services.
5. Right to Limit Use and Disclosure of Sensitive Personal Information. Because we collect biometric data (facial photographs), you have the right to limit our use and disclosure of this sensitive personal information. We use your facial photographs only for the purpose of generating portraits that you have requested. You may request that we limit or stop processing your biometric data by contacting us at support@lotzoom.com.
6. Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights.

LotZoom does not sell your personal information to third parties. We do not share your personal information with third parties for cross-context behavioral advertising. We share data with service providers solely as necessary to operate our Services under written agreements that restrict their use of your data.

To submit a request, contact us at support@lotzoom.com or write to LotZoom, 5402 West 5100 South, Hooper, UT 84315. Please include your name, email address associated with your LotZoom account, and a description of your request. We will verify your identity using your account email and respond within 45 days.